Return and Refund Policy

Thank you for choosing Voltmotive. We strive to provide the best possible experience across our digital platforms, applications, and physical offerings. This Return and Refund Policy outlines your rights and our procedures regarding refunds and returns. Please read this carefully to understand your options.

1. Digital Services and Subscriptions

Because our digital services and app-based content are delivered immediately upon access, our policies regarding digital purchases are as follows:

• Final Sales: All purchases of digital content, in-app purchases, and software subscriptions are generally considered final and non-refundable.
• Technical Issues: If you experience verifiable technical issues that prevent you from accessing the Voltmotive services you purchased, you may request a refund within 7 days of the original transaction. We reserve the right to attempt to resolve the technical issue before processing a refund.
• Subscription Cancellations: You may cancel your subscription at any time via the Voltmotive app or your account dashboard. Cancellation will stop future billing, but we do not provide prorated refunds for the remainder of an active billing cycle. You will retain access to the service until the end of your current billing period.

2. Physical Merchandise (If Applicable)

If you have purchased physical goods or hardware directly from Voltmotive, the following terms apply:

• Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Timeframe: You have 14 days from the date of delivery to request a return or exchange.
• Non-returnable Items: Promotional merchandise, clearance items, gift cards, and items explicitly marked as “final sale” cannot be returned.

3. How to Initiate a Return or Refund

To start the return or refund process, please follow these steps:

1. Email our support team at info@voltmotive.lk.
2. Include your full name, registered email address, and your order or transaction number.
3. Provide a detailed explanation of why you are requesting a return or refund (including clear photos if applicable for damaged physical goods).

4. Shipping Costs for Returns

For physical goods, you will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., defective or incorrect item received). Original shipping costs are non-refundable. If you are shipping an item of high value, we strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return or refund request is received and inspected/verified:

• We will send you an email to notify you of the approval or rejection of your request.
• If approved, your refund will be processed automatically to your original method of payment.
• Please allow 5 to 15 business days for the funds to appear in your account, depending on your bank or credit card issuer's processing times.

6. Late or Missing Refunds

If you haven't received an approved refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is finalized. If you have done all of this and still have not received your refund, please contact us immediately.

Questions or Concerns?

We welcome questions, concerns, and feedback about this policy. If you have any inquiries or need to initiate a return, feel free to let us know at: info@voltmotive.lk